Reference

How gem55 Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you use gem55, how we store it, and the choices you have over it.

Account data handled securelyLocal payment records protectedYour rights, clearly statedContact us to request changesApplies to all Malaysia regions

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What We Collect and Why We Hold It

gem55 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with gem55, we collect the information needed to run your account — your name, contact details, and the payment methods you connect, which may include Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX. We also record transactional data: deposits, withdrawals,

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and account activity logs. This data lets us process your payments accurately, verify your identity when you request a withdrawal, and keep your account secure. We do not sell your personal data to third parties. Where we share data — for example, with payment processors handling
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your Boost or DuitNow transactions — it is only to complete the service you asked for. We retain account records for as long as your account is active and for a period after closure as required by applicable regulations. Our platform uses SSL encryption across all
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account and payment pages. Access to stored data is restricted to staff whose role requires it. Your use of gem55 is available where local law permits, and this policy applies to all accounts opened from Malaysia, including players in Kota Bharu and Alor Setar.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA SECURITY PRACTICES

How We Protect and Manage Your Information

Security on gem55 is built around your account, not just the platform broadly. Every page that touches your data — login, withdrawal requests, payment linking — runs under SSL encryption. We apply access controls so that only the roles that need your information can see it, and we log internal access for audit purposes. Here is how each area of data handling works in practice.

Cookies and Browsing Data We use cookies to keep your session active and remember your login state. You can adjust cookie preferences in your browser settings; disabling all cookies may affect how your account loads.

Payment Record Retention Transaction records tied to Touch 'n Go eWallet, Boost, GrabPay and FPX deposits are kept for the period required by applicable regulations, then securely deleted from active systems.

Account Security Controls Login uses a one-time password (OTP) sent to your registered mobile number. We never ask for your full password over chat or email — any such request is not from us.

Requesting Data Changes To update, export, or request deletion of your data, contact us via live chat or email with your account name. We verify your identity first, then action the request.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access, correct, or remove your personal data, reach our team through any of the channels below. We aim to respond to all data-related requests within a reasonable timeframe. For account-linked queries — such as updating the email address tied to your GrabPay or Touch 'n Go eWallet deposit history — live chat is the fastest path.

Your Privacy Questions, Answered

These are the questions we hear most often about how gem55 handles personal data, payment records and account information. If your question is not covered here, reach us via live chat.

We collect your name, email address, mobile number and, when you make a deposit, the payment method used — such as Touch 'n Go eWallet, Boost, or GrabPay. Only what is needed to run your account.

We share data only with payment processors — for example, to complete a DuitNow or FPX transaction. We do not sell your data or pass it to marketing third parties under any circumstance.

Account records are held while your account is active. After closure, we retain data for the period required under applicable regulations, then remove it from active storage systems.

Yes. Contact our team via live chat or support email with your registered account name. We verify your identity first, then process the deletion request within a reasonable timeframe.

Basic details can be changed inside your account settings. For changes tied to payment methods — like updating a linked Boost or GrabPay account — contact live chat for assisted verification.

Yes. All deposit and withdrawal pages use SSL encryption. Your Touch 'n Go eWallet transaction goes through the payment processor's own secure channel, and we do not store your full wallet credentials.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How gem55 Handles Your Personal Information

How We Protect and Manage Your Information

How to Contact Us About Your Data

Your Privacy Questions, Answered

01 What personal data does gem55 collect when I register?

02 Does gem55 share my data with anyone outside the platform?

03 How long does gem55 keep my account and payment records?

04 Can I ask gem55 to delete my personal data?

05 How do I update personal details like my email or linked e-wallet?

06 Is my data protected when I make a deposit via Touch 'n Go eWallet?

Privacy Policy

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