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What You Agree To When You Use gem55

These terms set out the rules that apply to your gem55 account — how it opens, how it runs, and what happens when you deposit via Touch 'n Go eWallet, Boost, or GrabPay.

Applies to all account activityCovers deposits and withdrawalsTouch 'n Go eWallet, Boost, GrabPaySubject to local law
gem55 What You Agree To When You Use gem55
ACCOUNT PROTECTION

How We Handle Your Data and Account Security

gem55 applies account-level security and data practices that are consistent across every session — whether you log in via mobile after a Touch 'n Go eWallet top-up or on desktop before a live table round. Here is how each area works in practice.

Data Handling We collect only what is needed to run your account and process transactions. Your personal details are not sold to third parties and are used solely for account management and regulatory compliance.
Cookies and Session Data Cookies keep your session active across pages. You can manage cookie preferences through your browser settings; disabling certain cookies may affect how account features load on your device.
Account Security Each login triggers an OTP to your registered number. If you request a withdrawal, a second identity check runs before funds move — this applies equally to GrabPay and Boost wallet transfers.
Data Retention and Change Requests We retain account records for the period required under applicable law. To request a correction or deletion of your personal data, contact support via live chat or email with your account ID.
TERMS CONTACT

How to Reach Us About These Terms

If a clause is unclear or you need to discuss how a specific term applies to your account, our support team handles terms-related queries through three direct channels. Have your account ID ready when you reach out — it speeds up every conversation.

Live Chat Start a live chat session from inside your account dashboard. Available for account-specific terms queries; responses are handled by the same team that manages account verification.
Email Support Send your query to our support address listed in the account help section. For terms disputes or formal clarifications, email creates a written record both sides can reference.
Account Help Centre The Help Centre inside your account covers the most common terms questions — withdrawal conditions, account suspension rules, and what triggers a review of your wallet activity.

Your Questions About gem55 Terms Answered

These are the questions we get most often about how our terms work — covering account rules, payment conditions, and what to do when something is unclear.

Yes. These terms cover all funding methods — Touch 'n Go eWallet, Boost, GrabPay and FPX. Each payment provider's own terms also apply alongside ours when you use their rails.

We publish updates on this page and the revised version takes effect immediately. If you continue using your account after an update, you accept the new terms. Check this page if you are unsure which version is current.

We may suspend or close an account that breaches these terms. If that happens, any verified balance in your account wallet is reviewed and returned in line with the withdrawal conditions in place at the time.

Contact support via live chat or email with your account ID and a data-access request. We will confirm receipt and respond within the period required by applicable data law.

No. Promotion-specific conditions sit alongside these terms. Where there is a conflict, we will tell you which set of conditions takes precedence for that specific offer.

Access depends on local law and is available where local law permits. It is your responsibility to confirm whether using the platform is lawful in your specific location before opening an account.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.